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The Terms constitute a binding and enforceable legal contract between Grownext Technologies Private Limited (a company incorporated under the Companies Act, 2013 with its registered address at Hyderabad, India, and its affiliates ("Home Needs Pro", "we", "us", or "our")), and you, a user of the Services, or any legal entity that books Pro Services (defined below) on behalf of end-users ("you" or "Service Provider"). By using the Services, you represent and warrant that you have full legal capacity and authority to agree to and bind yourself to these Terms. If you represent any other person, you confirm and represent that you have the necessary power and authority to bind that person to these Terms.
By using the Services, you agree that you have read, understood, and are bound by these Terms, as amended sometimes, and that you will comply with the requirements listed here. These Terms expressly supersede any prior written agreements with you. If you do not agree to these Terms, or comply with the requirements listed here, please do not use the Services.
The present document shall constitute and be deemed to be an electronic record as defined and in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder, applicable to electronic records, as well as any amended provisions including but not limited to legislations stipulated in various statutes relating to electronic records. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is being published on www.homeneedspro.com and its Mobile Application in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011.
You must be at least 18 years old and have the legal capacity to enter a binding contract to use our Platform.
To access certain features of the App, you may need to create an account. You agree to provide accurate and complete information when creating your account and to update your information promptly if there are any changes. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
To avail the home needs pro services, user need to register the account with home needs pro. We will provide the different profession package in our app which are related to home services.
HomeNeeds Pro operates as a marketplace platform connecting Users with service providers, which may include electricians, plumbers, beauty service professionals, and other home service professionals.
To ensure the quality of service provided, we charge platform fees, which are used for conducting regular training for our technicians.
All appointments are booked either online through our Website/App subject to the availability of technicians and service slots. If you have booked an appointment and our technicians fail to reach you on time, we will make every effort to notify you of any delay. Our maximum liability under any circumstances is limited to rescheduling the appointment to the next available time slot convenient for you.
by using the App, you consent to the collection, use, and sharing of your data as described in our Privacy Policy. The company implements measures to protect the security of your data but cannot guarantee absolute security against unauthorized access or disclosure.
You agree not to use the App for any unlawful or fraudulent activities. You must comply with all applicable laws and regulations while using the App. Prohibited actions include but are not limited to:
When you submit content ("Your Content") to our platform, we may utilize it in various ways. This includes, but is not limited to, displaying it on our website, reformatting it, incorporating it into other works, creating derivative works, promoting it, distributing it, and allowing others to use it in connection with their own websites and media platforms (collectively referred to as "Other Media").
By submitting Your Content, you grant us an irrevocable, world-wide, perpetual, non-exclusive, royalty-free, assignable, sublicensable, and transferable license to use Your Content for any purpose. This license also extends to the users of our site and the users of any Other Media, granting them the right to access and use Your Content in connection with their usage of our site and any Other Media.
Additionally, you irrevocably waive any claims or assertions of moral rights or attribution against us and our users with respect to Your Content. This waiver includes, but is not limited to, the rights to use, copy, publicly perform and display, reproduce, distribute, modify, translate, remove, analyze, commercialize, and prepare derivative works from Your Content.
By purchasing services on our platform, you also consent to receiving communications from us regarding your transactions and other relevant information.
Home Needs Pro’s Platform Fee and Payment Schedule are outlined on our website at www.homeneedspro.comThese details may be updated periodically. Any changes to the platform fee will take effect in the payment cycle following the update, applying to all transactions processed after the update.
If you believe a payment has been processed incorrectly, you must notify Home Needs Pro in writing within thirty (30) days of the payment date, clearly specifying the nature of the error and the disputed amount. If we do not receive your notice within this thirty (30) day period, the payment will be considered final.
The platform fee does not include taxes, levies, duties, or similar governmental assessments of any kind, including but not limited to, value-added, sales, GST, use, or withholding taxes (collectively referred to as “Taxes”). You are responsible for paying all Taxes related to your purchases and transactions under this agreement. If Home Needs Pro is legally required to pay or collect any Taxes on your behalf, we will invoice you, and you are required to pay the invoiced amount. However, Home Needs Pro is solely responsible for taxes assessed on its income. Please note that we may report certain transactions to tax authorities in compliance with applicable laws.
Payments on Home Needs Pro are processed through our third-party payment partner, Razorpay. All payments are subject to the Razorpay Connected Account Agreement, including the Razorpay Terms of Service (collectively referred to as the “Razorpay Services Agreement”). By using our platform, you agree to be bound by the Razorpay Services Agreement, which may be modified by Razorpay from time to time.
As a condition for enabling payment processing services through Razorpay, you agree to provide accurate and complete information about yourself and your business. You also authorize us to share this information, along with transaction details related to your use of the payment processing services, with Razorpay. To the extent permitted by law, we may collect any amounts you owe us under this Agreement by deducting the corresponding sums from the funds payable to you. If the funds payable to you are insufficient to cover your obligations, we may charge or debit your registered bank account or credit card for the outstanding amounts.
We Customers have the option to cancel their booking orders, subject to the following conditions:
If the cancellation request is made within two hours of the scheduled servicing time and a service provider has already been allocated to the order, a cancellation fee of 10% of the booking order will apply.
If the cancellation request is made wherein service provider was not allocated yet, no cancellation fee will be charged for cancellaton of services.
Our commitment is to provide flexibility for our customers when adjusting their service bookings. Customers can reschedule their orders at no extra charge. but we request to reschedule three hours before the scheduled servicing time. This allows customers the freedom to choose a different day or time that better suits their needs.
Package pricing and promotions which are mentioned in our website or app are incorporated into these terms of reference. Price is subject to change at a sole discretion of Home needs pro without prior notice to the customer
We reserve the right to suspend or terminate your access to Home Needs Pro at our discretion, with or without notice, for any reason, including but not limited to, a violation of our Terms of Service, illegal activity, or any behavior that we deem harmful to our platform, our users, or our business interests.
If your account is terminated, you will no longer have access to your account or any content you may have stored on the platform. We also reserve the right to remove or delete any content associated with your account.
Termination of your account does not relieve you of any obligations to pay any outstanding fees or charges incurred prior to termination. Any provisions of the Terms of Service that, by their nature, should survive termination (including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability) will remain in effect.
If you wish to terminate your account, you may do so by contacting our support team. Upon termination, you must cease all use of the platform and any associated services.
We hold ownership of all content related to Home Needs Pro, including but not limited to visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregated user review ratings, and all other elements and components of the site, excluding User Content and Third-Party Content. This also includes all copyrights, trademarks, service marks, trade names, and other intellectual property rights associated with Home Needs Pro and the Site (collectively referred to as "IP Rights"). These rights are protected by copyright, trade dress, patent, trademark laws, and all other applicable intellectual property laws.
You retain ownership of the intellectual property rights in the content you create and provide on the platform ("Your Content"). By using Home Needs Pro, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and distribute Your Content for the purpose of operating and promoting our platform.
These terms and conditions are governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising out of or in connection with these terms shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].
We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our platform. Your continued use of our platform following the posting of changes constitutes your acceptance of those changes.
By using HomeNeeds Pro, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
For any questions or concerns, please contact us at info@homeneedspro.com